Jack Hawaii Team Member Interview Guide

Candidate name

Interviewer name

Restaurant number

Date


Confirm availability

When would you be able to start?

Do you have reliable transportation to work?


What are you responsibilities in your current position? In previous positions?

What did you like or dislike about your previous job?

Why are you leaving your current job?

Explain any gaps in employment


Tell me why you want to work here

What led you to apply?

How would you describe yourself?

What do you do in your spare time?


What do you notice right away when you walk into a restaurant? Why? What do you think guests notice first? How important is cleanliness to guests?

If cleaning was part of your responsibilities in a previous job, how did you determine if something met the cleanliness standards?

What do you do to ensure your appearance makes a good first impression?

Tell me about a time when you worked in a hectic, fast-paced environment. What did you like about it? What didn’t you like?

Tell me about a time when you had to work on several tasks at one time. How did you do?

Why do you want to work in a fast food restaurant?

Tell me about a time you jumped in and helped someone else even though it wasn’t part of your job duties/responsibilities. Why did you help out?

What experience have you had working with customers? What did you like and not like about it?

What is your favorite/restaurant/coffee place/supermarket? Tell me about it. What makes it your favorite? How is the service?

What do you think guests are looking for when they come to Jack in the Box? How can we ensure our guests are satisfied and want to return?

Can you tell me about a time when you did something extra for the benefit of a customer which was not part of your routine activities?

Tell me about a time when you had to deal with a customer who was angry or rude. How did you handle the situation? How did it turn out?

Give me an example when you were faced with a problem or conflict and you were able to see it from the other person’s point of view? What did you take into consideration?

What kind of things might upset a guest?

Tell me about a time you took accountability for a mistake you made.

Tell me about a time when you took responsibility to fix a mistake that was made by someone else.

Give me an example of a situation (at work, school, or home) where you were asked to follow rules or instructions. How did you do?

Describe a situation where you felt you needed to bend or break rules to accomplish a task. What did you do?

Can you give me an example of a type of work you have done that required you to be very accurate?

Give me an example of a time when you found errors in your work. What caused the errors? How did you correct your mistakes?

Tell me about a time you took a shortcut in your work because you were under a time pressure? What was the impact?

How do you evaluate the quality of a food product you have been served? What do you pay attention to?

How would you ensure you are serving high quality products to our guests each and every time?

What do you do to ensure the food you eat at home is safe?

Tell me about a time when you knew that someone was breaking rules. What did you do about it?